Outsource Technical Support

Benefits of outsourcing strategic call center technical support services to Coperno:

  • Cost-effective online computer support services
  • Experienced and trained technical Counseling executives
  • Call center technical helpdesk services on a 24x7x365 days basis
  • Flexible pricing methodology and pricing models
  • Improved customer support services
  • Streamlined business processes
  • Save on time, effort and resources

Coperno's Technical Counseling Services

Customer sales and support services

  • Payment support
  • Resolving billing issues
  • Order processing/provisioning
  • Sales support

Pre-sales support services

  • Lead generation and qualification
  • Customer analysis
  • Information provision
  • Order management

Technical support services (Level1 and Level 2)

  • Voice
  • Email
  • Online Chat Support

Post-sales support services

  • Troubleshooting and problem resolution
  • Installation support
  • Warranty support
  • Return authorization
  • Desktop support
  • Application support

Managed technical support services

  • Network support
  • Remote network services
  • Remote server services
  • Remote infrastructure support