Web Support

Maintaining a dynamic website 24/7 is a challenging task. It entails enhancements, fresh content, dealing with visitor feedback, maintaining databases and responding to inquiries. Mission-critical, transaction-oriented websites dealing with millions of visitors every day require dedicated application maintenance teams to keep the application running at peak efficiency. If the website is down even for an hour, it could mean losses in revenue and missed business opportunities. Outsourcing website support to a dedicated technical support provider just makes good sense! Remote technical support for websites may be a monthly-fee service or a fixed-cost contract for a longer period of time.

Key website support services include:

  • Feature finding and usage
  • Level 1 customer support
  • Database search support
  • Technician support
  • Navigation support